Upgrade and Support

TrueProp customers can make the most of their investment with our Maintenance, Support, and Update (MSU) program.
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​Your purchase of TrueProp gives you a Perpetual Lifetime License for the version that you acquired. For example, if you purchased TrueProp in 2022, you will be entitled to run TrueProp 2022 (including all maintenance and feature updates in that year) without expiration or interruption. 

Be the forerunner. Stay current and stay competitive by purchasing the MSU subscription. Having access to the most robust new features and personalized customer support maximizes the value of your software. With an active subscription, program updates are provided for the entire year. We will contact you at the end of each year to remind you that the next upgrade is available.
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**If your subscription is lapsed or you do not have a subscription, a paid upgrade supplement will be required in addition to the MSU. 

​  Choose a plan that's right for you!

User requirements for technical support vary depending on experience, priorities, and schedule. So, we offer three tiers of 12-month technical support options. (Note that these are based on a calendar year).
Ideal for the business who is tech-savvy, wants to work at their own pace, and prefers solving their own problems.
The Basics
  • Email support
  • Website FAQs
  • Tips on how to manage a problem
  • Help File access
  • Access to tutorial library
  • No updates 

*You can upgrade to Essential or Performance at anytime. 


Vertical Divider
Businesses who require basic overview and a bit more guidance. Best for those who want more personal interaction and in-depth assistance.
A Few Extras
  • Email support
  • Website FAQs
  • Tips on how to manage a problem
  • Help File access
  • Access to tutorial library
  • Priority email support
  • Priority telephone/messaging support
  • Personalized connection​
  • Video library
  • Updates
  • This priority support level requires the current version of TrueProp (see above) **

*Upgrade supplement necessary for older versions
Vertical Divider
Suitable for those who want readily available expert product advice and service support. You need a back-up team that's eager to keep you operating and growing your business.
We Want It All
  • Email support
  • Website FAQs
  • Tips on how to manage a
           problem
  • Help File access
  • Access to tutorial library
  • Priority email support
  • Priority telephone/messaging support​
  • Personalized connection​
  • Video library​
  • Early access to new features​
  • Remote desktop access sessions 
  • This VIP priority support level requires the current version of TrueProp (see above) **

​*Upgrade supplement necessary for older versions 
Contact our team specialists to discuss your unique needs, and to determine the best plan for your business.


Performance. Measured.

Terms and Conditions:
For monthly payments, a credit card authorization form is required. We accept Visa, MasterCard, and American Express.
If payment is rejected, support will be immediately terminated.
Please note that the subscribers who opt-in for the annual payment plan (as opposed to the monthly) will save $70 per year.
A $75 admin fee will be charged to reinstate monthly payments. Remote access feature requires signature authorization.