Upgrade and Support
TrueProp customers can make the most of their investment with our Maintenance, Support, and Update (MSU) program.
Your purchase of TrueProp gives you a Perpetual Lifetime License for the version that you acquired. For example, if you purchased TrueProp in 2024, you will be entitled to run TrueProp 2024 without expiration or interruption.
Be the forerunner. Stay current and stay competitive by purchasing the MSU subscription. Having access to the most robust new features and personalized customer support maximizes the value of your software. With an active subscription, a software upgrade and program updates are provided for the entire year. We will contact you at the end of each year to remind you that the next upgrade is available.
"As always, you provide superior support in a timely fashion!"
- Kevin Mitchell, Frank & Jimmie's Propeller (Fort Lauderdale)
Choose an Upgrade and Support Plan that's right for you!
User requirements for technical support vary depending on experience, priorities, and schedule. So, we offer three tiers of 12-month technical support options. (Note that these are based on a calendar year).
|
Vertical Divider
|
Businesses who require basic overview and a bit more guidance. Best for those who want more personal interaction and in-depth assistance.
A Few Extras
Vertical Divider
|
Suitable for those who want readily available expert product advice and service support. You need a back-up team that's eager to keep you operating and growing your business.
We Want It All
|
"The support team at TrueProp has been exceptional! They are incredibly knowledgeable about propeller repair and the software's functionality, which has made our experience of adding TrueProp into our operation seamless. Adam and his team care about making sure we get the most out of their product. Thanks to their help, we are now running propeller performance analyses with more confidence than ever before. Bobby Soles Propeller highly recommends TrueProp and their amazing team!"
- Rob Lindsay, Bobby Soles Propeller
- Rob Lindsay, Bobby Soles Propeller
What if I am not current with an Update & Support subscription?
Program updates are a big part of our commitment to user support. It is just not possible to provide technical support for out-of-date versions for users whose subscription has lapsed.
How can I become current with my subscription?
Users whose subscription has lapsed and are running a non-current version can purchase a subscription, but will also have to pay a "catch-up fee" equal to the current Basic subscription price ($850) for the number of years that have lapsed. For example, a user still running the 2023 version in 2025 can purchase their choice of a subscription tier (say, $1250 for the Essential tier for 2025), plus a mandatory "catch-up fee" for the lapsed year (an additional $850 for 2024).
What is a catch-up fee?
The MSU subscription provides 12 months of support and updates for a calendar year. For users running an old version without an active MSU subscription, a "catch-up" fee brings you to the same version as those users that have a current subscription.
What if my TrueProp is multiple years out-of-date?
In this case, you are required to pay a catch-up fee for each year lapsed. For instance, if you are running TrueProp 2022 and would like to upgrade to TrueProp 2025, you are required to pay a catch-up fee of $850 for 2023 + $850 for 2024 = total catch-up fee of $1700.
Program updates are a big part of our commitment to user support. It is just not possible to provide technical support for out-of-date versions for users whose subscription has lapsed.
How can I become current with my subscription?
Users whose subscription has lapsed and are running a non-current version can purchase a subscription, but will also have to pay a "catch-up fee" equal to the current Basic subscription price ($850) for the number of years that have lapsed. For example, a user still running the 2023 version in 2025 can purchase their choice of a subscription tier (say, $1250 for the Essential tier for 2025), plus a mandatory "catch-up fee" for the lapsed year (an additional $850 for 2024).
What is a catch-up fee?
The MSU subscription provides 12 months of support and updates for a calendar year. For users running an old version without an active MSU subscription, a "catch-up" fee brings you to the same version as those users that have a current subscription.
What if my TrueProp is multiple years out-of-date?
In this case, you are required to pay a catch-up fee for each year lapsed. For instance, if you are running TrueProp 2022 and would like to upgrade to TrueProp 2025, you are required to pay a catch-up fee of $850 for 2023 + $850 for 2024 = total catch-up fee of $1700.
Contact our team specialists to discuss your unique needs, and to determine the best plan for your business.
Performance. Measured.
|
|
|
|
|
|