Upgrade and Support

​TrueProp customers can make the most of their investment with our Maintenance, Support, and Update (MSU) program.
Your purchase of TrueProp gives you a Perpetual Lifetime License for the version that you acquired. For example, if you purchased TrueProp in 2022, you will be entitled to run TrueProp 2022 without expiration or interruption. ​
Be the forerunner. Stay current and stay competitive by purchasing the MSU subscription. Having access to the most robust new features and personalized customer support maximizes the value of your software. With an active subscription, a software upgrade and program updates are provided for the entire year. We will contact you at the end of each year to remind you that the next upgrade is available.
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​  Choose an Upgrade and  Support Plan that's right for you!

User requirements for technical support vary depending on experience, priorities, and schedule. So, we offer three tiers of 12-month technical support options. (Note that these are based on a calendar year).
Ideal for the business who is tech-savvy, wants to work at their own pace, and prefers solving their own problems.
The Basics
  • Email support
  • Website FAQs
  • Tips on how to manage a problem
  • Help File access
  • Access to tutorial library

*You can upgrade to Essential or Performance at anytime. 


Vertical Divider
Businesses who require basic overview and a bit more guidance. Best for those who want more personal interaction and in-depth assistance.
A Few Extras
  • Email support
  • Website FAQs
  • Tips on how to manage a problem
  • Help File access
  • Access to tutorial library
  • Priority email support
  • Priority telephone/messaging support
  • Personalized connection​
  • Video library
  • 10% discount on replacement parts​​
Vertical Divider
Suitable for those who want readily available expert product advice and service support. You need a back-up team that's eager to keep you operating and growing your business.
We Want It All
  • Email support
  • Website FAQs
  • Tips on how to manage a ​problem
  • Help File access
  • Access to tutorial library
  • Priority email support
  • Priority telephone/messaging support​
  • Personalized connection​
  • Video library​
  • 10% discount on replacement parts
  • Early access to new features​
  • Remote desktop access sessions ​​​
What if I am not current with an Update & Support subscription?

Program updates are a big part of our commitment to user support. It is just not possible to provide technical support for out-of-date versions for users whose subscription has lapsed.

How can I become current with my subscription?

Users whose subscription has lapsed and are running a non-current version can purchase a subscription, but will also have to pay a "catch-up fee" equal to the current Basic subscription price ($850) for the number of years that have lapsed. For example, a user still running the 2022 version in 2024 can purchase their choice of a subscription tier (say, $1250 for the Essential tier for 2024), plus a mandatory "catch-up fee" for the lapsed year (an additional $850 for 2023).
Contact our team specialists to discuss your unique needs, and to determine the best plan for your business.


Performance. Measured.